Tools for Success is a one-stop manager's guide to understanding and implementing nearly 100 of today's most potent management tools--all in an accessible large format to ensure ease of use and understanding. Two unique tables--The Day-to-Day Matrix and the Project Matrix--help readers identify whic…
"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames…
The text is concerned with the process of developing entrepreneurship – in society and the economy, people and organisations. Throughout, the learning is reinforced by real-life cases, practical exercises and, importantly, the reader’s own experiences.…
This book represents a modern and realistic approach to systems development methodologies by examining the usage of such methodologies in practice. It is now accepted that methodologies are not often followed as prescibed in practice. This book explains why this is so, and describes the extent and n…
The question of how to generate sufficient revenue to pay for health care has become a serious concern for nearly all European policy-makers. This book examines the advantages and disadvantages of funding arrangements currently in use across Europe. Adopting a cross-national, cross-disciplinary pers…
Organization Theory: Tension and Change provides the most current and concise analysis of the development and evolution of organizational theories, forms, and practices, from the rise of the factory system to the emergence of the virtual global organization. Using a wide variety of examples and appl…
This is an accessible introduction to the theory and practice of strategic management in the public sector. It is written for new and experienced managers, undergraduate and postgraduate students of the public services. Strategic Management for the Public Services:provides an understanding of the th…
Consulting for Real People: a client centred approach for leaders and change agents 2/e shows you how to become truly client-centred by empowering your client and supporting them right through to the point where the new behaviour replaces the old. Formerly titled '||'''Client-Centred Consulting: A p…
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North Am…
