Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and…
Engagement. Leadership. Innovation. This market leader remains the most rigorous, business-oriented title on the market! Translated into 10+ languages and supported by an extensive instructor resources package. The 2025 release has been completely updated to include discussions of the impact of arti…
In a world economy that is becoming increasingly integrated and interdependent, the relationship between business and society is becoming ever more complex. The globalization of business, the emergence of civil society organizations in many nations, and new government regulations and international a…
Practical Business Math Procedures is a comprehensive guide that brings business math to life with real-world applications and personal finance tips. Each chapter features engaging tools like "Money Tips" icons, interactive video worksheets, and practical problems to help students apply math concept…
The Fourteenth Edition of Practical Business Math Procedures provides students with an engaging and personalized way to learn, leading to success in the classroom and beyond. Respected authors Jeffrey Slater and Sharon Wittry incorporate examples from The Wall Street Journal and Kiplinger throughout…
