This new text is an accessible and practical guide to clinical governance in healthcare, designed to help practitioners and students deliver quality care to patients and improve the patient experience at every level. Grounded in the application of clinical governance, it explains in detail what it l…
Students entering today’s medical office as employees must be ready to work. Administrative Medical Assisting by Houser prepares students to be workforce ready—prepared to work, understand and project professional behavior, and perform both technical and soft skills. Students will understand the…
"I enjoyed leafing through this collection, and seeing some of the 'modern classics' in the sociology of health excerpted - the excerpts being almost impossibly brief, although understandably so. It is good for academic-jockeys to lead practitioner-horses to the edge of heady intellectual waters- as…
Praise for the first edition: "Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to accept her arguments about what is going so badly wrong with management in health care ... The case studies can only be described as 'gems'... But perhaps the greates…
This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it:
Argues that the complexity of the public policy process limits the usefulness of the ‘new public management’ approach
Challenges management technique…
This is a new kind of book on public management. Using conversations, cases and original sources, it engages, in a challenging and amusing way, with the key themes and problems of the field. After writing many conventional books and articles Christopher Pollitt has turned to this novel approach in o…
"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames…
* How should marketing be carried out by publicly-funded health services?* How must conventional marketing techniques be altered for this purpose?* What lessons can be drawn from practical attempts to market healthcare to date?This comprehensive book covers all main aspects of marketing and describe…
The growth and development of health information systems have been of a scale, and at a pace, that many health professionals are left wondering quite how to relate to the changes that have taken place. This comprehensive text is aimed at both practitioners and students, and it relates systems and m…
* What are the key tasks that a mental health manager needs to fulfil?* What are the six key steps needed to develop manageable mental health services?* How can managers not just survive but creatively improve mental health services?This is a practical, no-nonsense book designed to help managers of …
Clinical Governance: Improving the quality of healthcare for patients and service users 1st Edition © 2014 | Published: June 16, 2014This new text is an accessible and practical guide to clinical governance in healthcare, designed to help practitioners and students deliver quality care to patients and improve the patient experience at every level. Grounded in the application of clinical governance, it explains in detail what it l…
