“There is plenty in this book to get your teeth into and help us think about how we work with people in mental health crises and how we might best make a difference.”Alan Simpson, Professor of Mental Health Nursing, Health Service and Population Research, King’s College London, UK“Any one…
“An excellent book for multi-professional healthcare teams interested in quality in the context of clinical governance. Drawing on key theories related to quality in health care, the book provides an evidence-based, step by step guide, to all components of clinical governance. “Kathleen Malkin, …
Praise for the first edition: "Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to accept her arguments about what is going so badly wrong with management in health care ... The case studies can only be described as 'gems'... But perhaps the greates…
This is a new kind of book on public management. Using conversations, cases and original sources, it engages, in a challenging and amusing way, with the key themes and problems of the field. After writing many conventional books and articles Christopher Pollitt has turned to this novel approach in o…
"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames…
Change has come rapidly and radically to the NHS in recent years, but the day-today work of clinical departments and the priority of patient care remain. The impact of managing change has fallen on health care staff, who face conflicting demands, rising expectations, policy changes and cost pressur…
