Bo van der Rhee Lists The 5 Mistakes to Avoid in Online Assessment

Online assessment and the dos and dont's based on tried and tested methods.

Services Marketing and the Covid-19 Pandemic

Whatever the nature of the service and the technology or service environment through which it is delivered, the development of strong customer relationships through a quality service are at the heart of any successful organisation.  

You’re in Crisis Management Mode. Now what?

We’ve all been wrenched out of our comfort zones this year and are in crisis management mode. It’s time to make some tough decisions and regain control.