Higher education participation and progress has long been linked to socio-economic status. Under normal circumstances, this is cause for concern. The current global pandemic has revealed intrinsic weaknesses within the higher education system surrounding student inequality. And now, it is demanding we respond to them.
Whatever the nature of the service and the technology or service environment through which it is delivered, the development of strong customer relationships through a quality service are at the heart of any successful organisation.
We’ve all been wrenched out of our comfort zones this year and are in crisis management mode. It’s time to make some tough decisions and regain control.
