Join our free webinar: Overcoming challenges in teaching Microsoft Office applications effectively in an online or hybrid environment: With Dr Randy Nordell, American River University

Whatever the nature of the service and the technology or service environment through which it is delivered, the development of strong customer relationships through a quality service are at the heart of any successful organisation.  

The Open University was of course a pioneer, offering remote and adaptable learning so that students at all points in their life and career could continue in their growth. One of the requirements of an Open University Press book is its accessibility and practicability for whichever audience it is serving, be it students, academics or practitioners.