THE INTERNATIONAL BESTSELLERChasing Daylight is the honest, touching, and ultimately inspirational memoir of former KPMG CEO Eugene O'Kelly, completed in the three and a half months between his diagnosis with brain cancer and his death in September 2005. It’s haunting yet extraordinarily hopeful v…
Assertiveness at Work tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order…
The bestselling book that thoroughly explores the remarkable benefits of teams at all levels of the organization. The authors provide dozens of real accounts and case studies that illustrate successes and failures and demonstrate what can be learned from these examples. A must-read guide for busines…
Tools for Success is a one-stop manager's guide to understanding and implementing nearly 100 of today's most potent management tools--all in an accessible large format to ensure ease of use and understanding. Two unique tables--The Day-to-Day Matrix and the Project Matrix--help readers identify whic…
"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames…
The text is concerned with the process of developing entrepreneurship – in society and the economy, people and organisations. Throughout, the learning is reinforced by real-life cases, practical exercises and, importantly, the reader’s own experiences.…
The question of how to generate sufficient revenue to pay for health care has become a serious concern for nearly all European policy-makers. This book examines the advantages and disadvantages of funding arrangements currently in use across Europe. Adopting a cross-national, cross-disciplinary pers…
Organization Theory: Tension and Change provides the most current and concise analysis of the development and evolution of organizational theories, forms, and practices, from the rise of the factory system to the emergence of the virtual global organization. Using a wide variety of examples and appl…
This is an accessible introduction to the theory and practice of strategic management in the public sector. It is written for new and experienced managers, undergraduate and postgraduate students of the public services. Strategic Management for the Public Services:provides an understanding of the th…
