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1. The Bottom Line: Quality and Business Performance 2. Organization-wide Assessment of Quality 3. Improving Quality While Decreasing Cost 4. Quality By Design To Increase Sales 5. Control of Quality to Maintain Superior Performance 6. Business Management 7. Organizational Roles To Support A Quality Culture 8. Integrating Quality into the Enterprise Strategic Plan 9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
3. Improving Quality While Decreasing Cost 4. Quality By Design To Increase Sales 5. Control of Quality to Maintain Superior Performance 6. Business Management 7. Organizational Roles To Support A Quality Culture 8. Integrating Quality into the Enterprise Strategic Plan 9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
5. Control of Quality to Maintain Superior Performance 6. Business Management 7. Organizational Roles To Support A Quality Culture 8. Integrating Quality into the Enterprise Strategic Plan 9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
7. Organizational Roles To Support A Quality Culture 8. Integrating Quality into the Enterprise Strategic Plan 9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of ControlAppendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
Appendix I: Supplementary Problems Using Minitab®Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
Appendix II: Study Guide Examples of Certification Examination Questions and AnswersAppendix III: TablesSubject Index
Appendix III: TablesSubject Index
Subject Index
The sixth edition of this highly regarded classic book on managing for quality, Juran’s Quality Planning and Analysis for Enterprise Quality, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of today’s leading trainers and practitioners at the Juran Institute: Dr. Richard Chua, Executive VP and Joseph A. DeFeo, President & Executive Coach.
The trademark Juran Institute approach has been retained, developing the viewpoint that the achievement of quality products and services requires the application of managerial, technological, statistical, and behavioral actions throughout all functions of an organization. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in enterprise quality.
This text will challenge readers to make assumptions, estimate economics, reach data-driven conclusions, and adapt themselves to the imperfect world of the practitioner. Students and professionals will also find this book useful as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, Six Sigma Green Belt and Black Belt.