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Support at every step

We’re here to support you at every step of your journey with us, no matter which of our solutions you choose. 

Great Support means Better Outcomes

The team at McGraw Hill EMEA are committed to supporting great learning outcomes. Our high-quality content and learning solutions contribute to meaningful results, allowing students to actively engage in course content and develop the critical thinking skills they need in their course studies and beyond. 

Our Adoption Promise

We offer an enhanced level of service and resources available exclusively for key adopters of our products. When you adopt a McGraw Hill text this autumn, you will be eligible to receive extensive supplementary resources, teaching material and additional support.

Here's a brief summary of what you can expect:

Service

  • Consultation with your McGraw Hill Academic Consultant to discuss your needs and present possible solutions
  • Presentation of our learning resources that accompany this sample text to you, your teaching team and your students
  • Guaranteed availability of our teaching and learning resources for purchase  

Products

  • Free desk copies for you and your teaching team
  • Free access to all supplements (including premium resources such as videos) to accompany your adopted book
  • Free access to additional premium resources from other McGraw Hill books
  • Promotions and offers on selected adopted titles to pass on to your students

Your success is important to us!

We realise that adopting a digital solution can present unique challenges and opportunities for our new and existing customers. McGraw Hill EMEA ensures you are supported at every step of the way to make your course as effective as possible. Your field-based Academic Consultants and Digital Implementation Consultants can provide a range of support, including: 

  1. Course design & set up 
  2. LMS integration 
  3. Instructor training with Connect 
  4. First day of class support
  5. Ongoing support throughout the semester 

We are here for you

We are proud to say that our platform uptime continues to improve year-on-year. However, if you do experience any technical challenges and need support,  please select one of the options below:

Get Technical Support

Call 800-331-5094, email or chat with us 24 hours a day,
Monday to Thursday, including weekend hours.

Self-Serve Connect Training

Whether you’re new to Connect or just need a refresher, we have training resources to help you make the most of your course. 

First Day of Class Support for print and digital resources 

Setting student expectations is one of the most important factors in a successful semester. Give your students a more seamless day one experience with first-day resources from McGraw Hill, including PowerPoints and videos to help them: 

  • For print we’ll offer presentations around the core adopted text, what students will learn and where they can purchase their resource from. 
  • For our digital solutions, we’ll offer presentations around the learning resources, the immediate and long-term benefits as well as the purchase options.  

Top tips from your peers 

Learn more about how you can use our digital resources to engage your students.