Matching Supply with Demand: An Introduction to Operations Management ISE
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1. Introduction
2. The Process View of the Organization
3. Understanding the Supply Process: Evaluating Process Capacity
4. Estimating and Reducing Labor Costs
5. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
6. The Link between Operations and Finance
7. Quality and Statistical Process Control
8. Lean Operations and the Toyota Production System
9. Variability and Its Impact on Process Performance: Waiting Time Problems
10. The Impact of Variability on Process Performance: Throughput Losses
11. Scheduling to Prioritize Demand
12. Project Management
13. Forecasting
14. Betting on Uncertain Demand: The Newsvendor Model
15. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
16. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
17. Risk-Pooling Strategies to Reduce and Hedge Uncertainty
18. Revenue Management with Capacity Controls
19. Supply Chain Coordination
APPENDICES
1. Statistics Tutorial
2. Tables
3. Evaluation of the Expected Inventory and Loss Functions
4. Equations and Approximations
New Connect Experience Significant improvements to the instructor workflows in Connect have been made, including the addition of new features designed to make managing your course even easier. New features include the ability to add co-instructors to a section, a new Assignments tab, a redesigned section dashboard, optimizations for mobile use, and improved accessibility.
New Application Based Activities Highly interactive activities that immerse students in real-world business environments. Students are challenged to apply multiple concepts and make data-informed decisions.
Canadian Companion Connect 8 new Canadian cases, covering topics such as Supply Chain Information Technology, Logistics, Network Design, Relationship Management, Scheduling to prioritize demand, Project management, Risk Pooling, Make-to-order, Assemble-to-order and quick response with reactive capacity are added to the 5th edition. Each Case is supported by instructors' notes, suggested activities, and Multiple Choice questions assignable through Connect.
Concise Coverage: The treatment of OM is concise and free of irrelevant detail. Students can get the essentials down, without having to read through pages of extraneous material.
Examples: Examples of analytical techniques are presented in a step-by-step fashion and underscored with a summary exhibit; Key notation and equations and solved practice problems appear at the end of every chapter. Concepts are reinforced repeatedly throughout each chapter.
Conceptual Material: The conceptual material in each chapter is discussed within the context of a specific authentic or disguised company. Cachon employs real-world examples to illustrate important operations concepts. This treatment ties techniques to real operations problems, offering both greater interest and greater realism to students. Students understand and relate to the importance of large business concerns and the products they deliver, which makes for a more compelling, motivational discussion for students.
Business Processes: Cachon examines business processes within the context of supply chain management. The supply chain has become a preferred framework to discuss operations; and the discipline itself now has sharpened its focus on processes, making this a cutting edge book, likely to be warmly received in MBA programs.
Focus on analyses of operations problems: Cachon instructs students to perform sophisticated analyses of operations problems while requiring them to provide strategic "big picture" solutions as a result of their analyses. Students remained focused on the ultimate goal of the book-making good business decisions that improve operations-rather than on the analytical techniques used to achieve the goal.
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